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Error code 500 while Applying License
Author : gabriel | Created on : Dec 29 2005
OpManager > Install or startup issues? > Licensing
 

Issue:
Error in applying the OpManager 7.0 license over opmanager 6.0 or the version upgraded from 6.0

Reason:
License issued for OpManager 7.0 fresh installation will not work when you apply the license in OpManager 6 or when you upgrade from OpManager 6.0 version to 7.0

Resolution:
This nissue is encountered when you use OpManager 6.0 and subsequently  apply the new license for OpManager 7.0. Follow these steps to move the database to the new fresh installation of OpManager 7.0 exe\\bin

1. Shut down OpManager. (If OpManager is running as a service, stop the service from Control Panel > Services window)

2. Follow the steps in the forum post below to upgrade your version to OpManager 7 (7010 build).

http://forums.adventnet.com/viewtopic.php?t=199601

3. Once the upgrade is complete, start OpManager Server.

4. Shut Down OpManager.

5. Take the backup of these folders
/OpManager/mysql/data
/OpManager/conf/
/OpManager/users

6. If you are using MSSQL, take a backup of the database, by running the BackupDB.bat file under \\OpManager\\bin\\backup folder. Once the backup is over, a directory backup is created in OpManager Home directory and the backup file with .data' extension is placed in this directory. The name of the backup file contains the date and time at which backup is taken. Example: BackUp_FEB28_2005_15_51.data. Also take a copy of \OpManager\conf and \OpManager\users folder.

7. Uninstall the OpManager.

8. Download OpManager version 7.0 using this link

http://download.adventnet.com/products/opmanager/29809517/ManageEngine_OpManager_7_windows.exe

9. Move the folders back to the new installation in the same location if it is for MySQL.

10. If it is for MSSQL, replace the backed up folders and restore the backed up data by executing RestoreDB.bat/sh from OpManager Home /bin/backup> directory with the backup file name as argument. See example below:

*C:\\bin\backup>RestoreDB.bat BackUp_FEB28_2005_15_51.data

11. Start OpManager and apply the license.

If you feel this is very difficult, the simplest solution would be to request OpManager 6.0 license from our license team.

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