The dial graphs are not displayed in the snapshot page of devices.
Reason:
This requires some troubleshooting. Try the steps below:
1. In the device snapshot page, scroll down to the monitors list. Clickthe Edit icon against the CPU Utilization monitor name. Click the TestMonitor link in the resulting screen. Let us know what the output is.
2.If there is an error message after step#1, it can be because of thesnmp request to the cpu variable getting timed-out, or the oid may notbe implemented in the MIB.
3. To confirm the reasons mentioned above, invoke the tool MibBrowser.bat present in /bindirectory. Load the Host Resource mib and query the oid.1.3.6.1.2.1.25.3.3.1.2 for the device that is not showing the cpu dial. For Memory(.1.3.6.1.2.1.25.5.1.1.2) Disk(.1.3.6.1.2.1.25.2.3.1.6)
Note: Similarly use the required OID and load the mib.
4.If there is a response for the query in MibBrowser, it implies that theOID is implemented and the dial not appearing can be due to snmptimeout. So, you will need to configure the snmp timeout by includingthe parameter DATA_COLLECTION_SNMP_TIMEOUT 15 in the fileNmsProcessesBE.conf for the process PROCESScom.adventnet.nms.poll.Collector'. Look for the following default entryin this file:
5. On the other hand, if thereis no response in the Mib Browser, it implies that the OID is notimplemented. The vendor must be requested to implement this variablefor you. As an alternative, you can associate a wmi-based/CLI monitor forthis device. Delete the existing SNMP-based monitor, Click the AddMonitor link again and select wmi-based/Telnet or SSH monitors for the device.
6. Afterconfiguring the wmi-based/ CLI monitor, ensure to configure the domainadministrator username and password to access the remote servers fromthe 'Passwords' link in the device snapshot page. The username must beconfigured as \username. Eg: if the domain name isBigDomain and the user is admin, you should configure BigDomain\adminin the username field. For CLI, refer to the following user guide link for configuring the password credentials.
